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October 2021

Customer Service Training: Cohort 9

October 7 @ 10:00 am - December 2 @ 12:00 pm EDT

Customer Service Training: Cohort 9 Required: students will require a good internet connection, a computer with a microphone, speakers, and a camera Students explore best practices in customer service to strengthen customer relationships and generate organic growth. Students learn theory and practice strategies, tactics, and soft skills that empower them and build customer loyalty. The primary focus is experiential learning activities such as case studies and role playing. Throughout the program students evaluate and exercise their communication skills and emotional…

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December 2021

Leveraging Power BI to Create Visual Analytics

December 2 @ 1:00 pm - 2:30 pm EST

Leveraging Power BI to Create Visual Analytics In this 90-minute overview of Power BI, we will dig into how to use Power BI, how to connect and model different data sources, and how to create visual analytics that can provide insights to help your teams make more confident decisions. Participants can expect to understand how to use the basic features of Power BI to: Connect to diverse data sources and model the data Create interactive visuals to enhance decision making…

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Leveraging Power BI to Create Visual Analytics

December 8 @ 1:00 pm - 2:30 pm EST

Leveraging Power BI to Create Visual Analytics In this 90-minute overview of Power BI, we will dig into how to use Power BI, how to connect and model different data sources, and how to create visual analytics that can provide insights to help your teams make more confident decisions. Participants can expect to understand how to use the basic features of Power BI to: Connect to diverse data sources and model the data Create interactive visuals to enhance decision making…

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