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Customer Service Virtual Training

October 9 @ 10:00 am - December 4 @ 12:00 pm EDT

Customer Service Virtual Training

The cost of this training is only $400 for Tech Collective members. Please contact Monica.Kwarta@tech-collective.org for promo code

Dates of Training: Fridays 10/9,10/16, 10/23, 10/30, 11/6, 11/13, 11/20, and 12/4

Time: 10 am -12 pm

Platform: Zoom

Required: students will require a good internet connection, a computer with a microphone, speakers, and a camera

Training provided in partnership with New England Institute of Technology

Sean Trainor of NEIT has provided this highly rated interactive training for the Tech Collective on several occasions. Although offered virtually, this training will still be hands on and interactive.

Session 1 and 2:

  • What is good customer service and what is poor customer service?
  • What is two-way communication?
  • What is a customer service culture?

Sessions 3 and 4:

  • What is non-verbal communication?
  • What is true listening?
  • What is a customer service culture?

Sessions 5 and 6:

  • What is professional behavior in a diverse customer service environment?
  • What traits comprise effective phone skills?
  • What are the elements of effective emails and memos?
  • What is a customer service culture?

Sessions 7 and 8:

  • What are similarities and differences between internal and external customers?
  • What are the elements of effective emails and memos?
  • What are strategies to deal with service breakdowns?
  • What is a customer service culture?

Presenter Bio:

Sean Trainor is an Assistant Professor at New England Institute of Technology. He received his BA from Providence College and his MBA from Babson College. Sean has a wide range of industry experience in managerial roles including front line supervision, safety and environmental compliance, sales and customer relations, business unit management, and plant operations management. Throughout his career Sean has held many front facing positions. As plant operations manager Sean oversaw a customer service and order fulfillment department responsible for servicing a wide range of customers, from small businesses to fortune fifty companies, providing them with over 40,000 product options. Sean has shared his industry knowledge with his students at the New England Institute of Technology for the last fifteen years.

For more information or questions, contact Monica.Kwarta@Tech-Collective.org