We interviewed the presenter Sean Trainor as to reasons why you should register to: “Customer Service Training.”
Why are you passionate about this topic?
Good service is paramount to the customer’s “moment of truth”. Customers will often pay a premium for excellent service and, in a similar fashion, will often cease doing business with a firm in response to poor service. The lifetime value of a customer represents a consistent revenue stream and trying to replace a lost customer is much more expensive than keeping a customer.
Why should I attend this session?
To learn how creating a customer service culture that addresses the root cause of a customer’s dissatisfaction as opposed to a triage center enables companies to create competitive advantages. Also, this training empowers service professionals to make better decisions that engender a positive customer experience.
Who will benefit the most from this session?
All employees should attend these sessions; even “backroom” employees who do not deal “face to face” with customers often create or maintain systems (ex. IT) that have a direct impact on the customer experience. In order to create a culture of service, all employees must be engaged in understanding and empathizing with the customer experience.
Click Customer service Training to register to the event or view our event page to see what else we have to offer.